Superstore locations now top 20,000 square metres (220,000 sq ft)
Chapters quickly changed the face of Canada's book selling industry. Previously, companies like Coles and Smithbooks had many small stores. Chapters built large box stores with a much larger product selection. Chapters provided chairs and couches for their customers, as well as coffee shops, and did not discourage reading inside the store. The company became Canada's largest book retailer, with 77 superstores branded as Chapters and more than 280 mall-based stores under the names Coles, SmithBooks (formerly the Canadian branch of ), Classic Bookshops, the Book Company, and Active Minds. However, the SmithBooks, the Book Company, and Classic Bookshops names have been gradually phased and locations rebranded as Coles stores in recent years. Canada's first book superstore, Toronto's , once part of the Coles chain, was also owned by Chapters and had continued to operate under its original name.
TORONTO — In a sign of continuing battles between Loblaw and Wal-Mart in Canada, Loblaw here said Thursday that it will open select Real Canadian Superstore locations 24 hours a day for the holiday season. The new hours go into effect at 19 Superstore locations beginning Monday and lasting through Dec. 24, Loblaw said in a statement. Wal-Mart Canada last month announced that it would increase the number of its stores open 24 hours during the holiday season.